16 · Assisting allergic consumers

16. Assisting allergic consumers

• Listen carefully to the customer's request.
• Identify the specific dish or product.
• Check documented information.
• Check ingredients and possible cross-contamination.
• Communicate the available information clearly.
• Do not minimise the risk.
• Do not provide medical diagnoses or medical recommendations.
• If the information cannot be guaranteed, communicate this transparently.